1. Scope
This Privacy Policy explains how Sentiments by TALL, Inc. (“Sentiments by TALL,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit sentimentsbytall.com, contact us, submit a form, request custom work, make a purchase, join a subscription plan, or otherwise interact with us.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details such as name, email address, telephone number, billing address, mailing address, and delivery address.
- Order and customization information, including occasion details, requested dates, colors, themes, photographs, names, wording, preferences, and communications.
- Transaction information such as products, prices, payment status, refunds, invoices, and subscription status. Payment-card details are processed by Stripe and are not stored directly by us.
- Form submissions, appointment details, customer-support messages, survey responses, and records of consent.
- Device and website information such as IP address, browser type, pages viewed, referring pages, dates, times, cookies, and similar technologies when provided by our website or service providers.
3. How we use information
We use personal information to respond to inquiries; prepare quotes; create, personalize, fulfill, deliver, and support orders; process payments and refunds; manage subscriptions and customer-portal access; schedule appointments; maintain business records; improve products and the website; prevent fraud and misuse; protect legal rights; comply with law; and send communications you request or are otherwise permitted by law.
4. How we share information
We may share information with service providers that help operate our business, including Stripe for payments and billing, website and hosting providers, form and scheduling providers, email and customer-support services, delivery carriers, professional advisers, and contractors involved in fulfilling an order. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.
5. Photographs and memorial information
Photographs and personal details provided for a custom or memorial piece may be sensitive. We use them to communicate with you and to design, produce, deliver, support, and document the requested work. We do not use a customer’s photographs or personalized tribute publicly for advertising without permission.
6. Payments
Payments and billing services are provided by Stripe. Stripe receives information necessary to process transactions, prevent fraud, issue receipts, provide invoices, and manage subscriptions. Stripe’s processing is governed by its own privacy policy and terms. We may receive transaction identifiers, payment status, card brand and last four digits, billing contact details, and related records, but not full card numbers.
7. Cookies and analytics
Our website and service providers may use cookies and similar technologies needed for site functionality, security, forms, payment features, preferences, and measurement. Browser settings may allow you to block or delete cookies, although some features may not work correctly afterward.
8. Data retention
We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by the type of record and applicable requirements.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure. Please do not send full payment-card numbers or highly sensitive identification documents by ordinary email.
10. Your choices and requests
You may ask to access, correct, or delete certain personal information, subject to legal and operational exceptions. You may also opt out of marketing messages by using the unsubscribe method provided or contacting us. Transactional messages about orders, payments, security, or customer service may still be sent.
11. Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child submitted information, contact us so we can review and address it.
12. Third-party links
The website may link to services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.
13. Policy changes
We may update this policy by posting a revised version and effective date. Material changes will be communicated when required by law.
14. Contact us
For privacy questions or requests, contact:
Sentiments by TALL, Inc.
P.O. Box 2379
Douglasville, GA 30133
customercare@sentimentsbytall.com