All Sales Are Final
Thank you for your purchase! Due to the one-of-a-kind nature of our memorial tribute, all sales are final. Each memorial tribute is individually handcrafted and unique, and we are unable to accept returns, exchanges, or refunds.
We stand behind the quality of our work and invite you to reach out if you have any concerns about your order. We are happy to address questions before or after your purchase.
We appreciate your business and hope you enjoy your memorial tribute!
Shipping Damage Policy
If your memorial tribute arrives damaged due to shipping, please contact us within 3 days of receipt with clear photos of the damage and packaging. We will review your claim and, if approved, will either send a replacement memorial tribute at no charge or provide a full refund. Shipping costs for the replacement will be covered by us.
To file a damage claim:
- Contact us at [your email] or [phone number] within 3 days of delivery
- Provide photos of the damaged memorial tribute and original packaging
- Include your order number and date of purchase
- We will respond within 5 business days with next steps
Quality Guarantee
If there is a defect in materials or craftsmanship, please contact us within 3 days of receipt. We will evaluate the issue and work with you to find a resolution, which may include a replacement or refund at our discretion.
Frequently Asked Questions
Q: Can I return my memorial tribute if I change my mind?
A: No. All sales are final due to the handcrafted, one-of-a-kind nature of each memorial tribute. We encourage you to review product photos and descriptions carefully before purchasing.
Q: What if my memorial tribute arrives damaged?
A: We’re here to help! Contact us within 3 days with photos of the damage and packaging. If approved, we’ll send a replacement memorial tribute or provide a full refund at no cost to you.
Q: What if I receive a memorial tribute with a defect?
A: Please contact us within 3 days of receipt with details and photos. We will review the issue and work with you on a resolution, which may include a replacement or refund.
Q: Can I exchange my memorial tribute for a different style or size?
A: Due to our final sale policy, we do not offer exchanges. However, if there is a quality issue, we encourage you to reach out.
Q: How long does shipping take?
A: Orders typically ship within 3-5 business days and arrive within 7-10 business days depending on your location and the length of time it takes to develop your original tailor-made design.
Q: Can I cancel my order?
A: If your order has not yet shipped, contact us immediately at [your email] or [phone number] to request cancellation. Once shipped, the final sale policy applies.
Q: Do you offer refunds for any reason?
A: Refunds are only provided in cases of shipping damage or material defects, as determined by our review of your claim.
Contact Us
For questions about our return policy or to file a claim:
Email: SentimentsByTALL@gmail.com
Phone: (863) 866-8255
Hours: Monday – Friday 10am-3:00pm; Saturdays 12:00pm-4pm
We’re here to help and want you to be satisfied with your purchase!